Shipping and Returns Policy

We ship all orders via Australia Post

Australia Post Domestic Shipping Timeframes

3-5 working days from dispatch
If you require express shipping on your order, please call us on 08 8406 0500.

 

Shipping Costs

  • $8.50 for orders less than 500 grams 
  • $13.40 for orders over 500 grams but less than 3kg
  • $17.60 for orders over 3kg but less than 5kg
  • $20.00 for all orders over 5kg

Returns and Exchanges Policy

We want you to be completely satisfied with your Trees For Life purchase. Please contact us on 08 8406 0500 or info@treesforlife.org.au to organise a return or exchange.

If you are unhappy with your purchase you are welcome to return the item to us within 30 days of purchase, provided the product is in its original saleable condition and upon provision of proof of purchase.

In the event that your product is faulty, does not match its description or perform its function then a refund will be made in its original payment method. There is no refund or exchange on sale/clearance items.

 

How do I return and/or exchange?

Online purchases can be returned at our office or via post.

If returning via post, please package the item securely and post to the address below.
We recommend posting using a tracked service to ensure it is received in a timely and secure manner. We are not responsible for merchandise returned to our online store that is lost in transit or for any return postage charges incurred.  

When the item has been returned to us we will arrange for the total price less the original shipping cost to be refunded to your original payment method.

 

Returns Address

(for online purchases ordered and sent within Australia)

Trees For Life
5 May Terrace
BROOKLYN PARK SA 5032

Please note exchanges cannot be performed via post. If you would like to exchange something but are unable to do so in person, please follow the steps above to return the item, then place a separate order for the desired item.